Terms & Conditions

1. About Our Service

Welcome to ជេននី-DaaGemstore, Cambodia's premier and most trusted game top-up platform. We specialize in providing instant in-game currency, diamonds, coins, and premium items for popular mobile games including Mobile Legends: Bang Bang, Free Fire, Genshin Impact, Blood Strike, Roblox, and Zepeto. Our platform is designed specifically for Cambodian gamers who want a fast, reliable, and secure way to purchase game credits without the hassle of international payment methods or complicated procedures. We are committed to delivering excellent service with competitive prices and instant delivery to enhance your gaming experience.

2. Orders & Payments

Understanding our ordering process ensures a smooth transaction experience:

• Accurate Information Required: All orders require your correct game User ID and Zone ID (Server ID) where applicable. Double-check this information before submitting as incorrect details may result in failed or misdirected top-ups.
• Payment Window: Once an order is created, you have exactly 15 minutes to complete the payment. Orders not paid within this timeframe will be automatically cancelled and marked as failed in our system.
• Accepted Payment Methods: We proudly support KHQR (National QR standard), ABA Bank, Wing Money, and ACLEDA Bank transfers. All payments are processed through secure channels.
• Processing Time: Most orders are processed and delivered within 5-15 minutes after payment confirmation. During peak hours or special events, delivery may take up to 30 minutes.
• Verification: We strongly recommend using our "Check Game ID" feature to verify your account details and nickname before completing any purchase.

3. Refund Policy

We strive for 100% customer satisfaction. Please review our refund guidelines:

• Eligible for Refund: Refunds are available for transactions that failed due to technical issues on our end or if items were not delivered despite successful payment verification.
• Customer Responsibility: We cannot issue refunds for top-ups sent to incorrect User IDs, Zone IDs, or accounts due to customer-provided wrong information. Please always verify your details.
• Timeframe: All refund requests must be submitted within 24 hours of the original purchase. Requests made after this period may not be honored.
• Process: Contact our 24/7 support team via Telegram (@jenniedaa_gemstore) with your Order ID, transaction screenshot, and description of the issue. We aim to resolve all refund cases within 1-3 business days.
• Refund Method: Approved refunds will be returned to your original payment method or credited as store balance at your preference.

4. Account Safety & Security

Your security is our top priority. Here's how we protect you:

• No Password Required: We NEVER ask for your game account password. The only exception is Roblox top-ups which require login credentials due to platform requirements - and even then, your data is handled securely.
• Encrypted Transactions: All payment information is transmitted using industry-standard SSL/TLS encryption. We do not store your full payment credentials.
• Data Privacy: Your personal information is never sold, shared, or disclosed to third parties except as required by law or to process your orders.
• Official Website: Always ensure you are on our official website to avoid phishing scams. We will never ask for sensitive information via unsolicited messages.
• Secure Payment Gateway: We use Bakong-certified payment processing which is the official national payment gateway of Cambodia.

5. Prohibited Activities

To maintain a safe platform for all users, the following activities are strictly prohibited:

• Fraudulent Payments: Using stolen credit cards, unauthorized bank accounts, or fraudulent payment methods will result in immediate account termination and legal action.
• System Exploitation: Attempting to hack, exploit bugs, or manipulate our systems in any way is strictly forbidden and will be reported to authorities.
• False Information: Providing incorrect personal details, fake contact information, or misrepresenting your identity during transactions.
• Commercial Reselling: Purchasing items in bulk for unauthorized resale purposes without proper reseller agreement with ជេននី-DaaGemstore.
• Abuse: Harassing our support staff, filing false complaints, or engaging in any behavior that disrupts our services.

6. Customer Support

Our dedicated support team is available 24 hours a day, 7 days a week to assist you with any questions, concerns, or issues. Whether you need help with an order, have questions about our products, or require technical assistance, we're here for you:

Response time: Usually within 5-10 minutes during active hours.